FAQs
Frequently Asked Questions
How can I contact Sellister?
You can reach our customer service team by emailing us at info@sellister.com. We are happy to assist you with any inquiries, questions, or concerns you may have.
Do you ship worldwide?
Yes, we offer global shipping to most countries.
Can I change or cancel my order?
To ensure quick processing, we kindly ask that any changes or cancellations be requested within 12 hours of placing your order. After this time, we are unable to modify the order, but you are welcome to return the product for a full refund once it has been delivered.
What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, American Express, as well as PayPal for your convenience.
When will my order be processed?
Orders are processed and shipped from our warehouse within 1-3 business days of the order date (Monday through Friday). During holidays or sale periods, additional processing time may be required. Please note that we do not process orders on weekends.
How long will it take to receive my order?
Delivery times may vary depending on your location. Due to high demand, please allow between 2-4 weeks for your order to arrive.
What if I don't receive my order?
If you do not receive your order within 30 days after it has been shipped, you are eligible for a full refund. Simply contact us at info@sellister.com for assistance.
Will I be charged customs or taxes?
The prices displayed on our website do not include any taxes or duties. Depending on your location, import taxes, duties, and related customs fees may be charged by your local customs office upon delivery. These fees are the responsibility of the customer. For further information on customs charges, please contact your local customs office.
How do I return an item?
To initiate a return, please contact us at info@sellister.com. We will provide you with the necessary instructions and assist you throughout the return process.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive an incorrect, damaged, or defective item, please contact us at info@sellister.com with your order number and photos of the product(s) in question. We will address the issue as quickly as possible to resolve it to your satisfaction.
When will I receive my refund?
Refunds will be issued to your original payment method. If you paid by credit or debit card, the refund will be sent to your card-issuing bank within 7-10 business days after the returned item is received or the cancellation request is processed. For any delays, please contact your bank directly, as processing times may vary.